General Terms and Conditions (GTC)
Introduction
1.1. These General Terms and Conditions (GTC) apply to the online store operated by Empire of Health E-Shop (hereinafter: Provider), which sells natural products supporting health.
1.2. The Buyer (hereinafter: Buyer) agrees to the terms of these GTC by using the online store and ordering products.
Data Management
2.1. The Provider handles the personal data of the Buyer in accordance with Regulation (EU) 2016/679 (GDPR) and Act CXII of 2011, which provides for the protection of personal data of individuals.
2.2. The Provider uses the Buyer's personal data for the following purposes: fulfilling orders, communication with the Buyer, marketing information, and fulfilling legal obligations.
2.3. The Provider does not store the Buyer's data longer than necessary, in accordance with the obligations set by the applicable laws.
Data Controller Information
Data Controller: Empire of Health
Registered Office: 40. Clairin, Balluburke, Knocknacarra, Galway, Co. Galway, H91N4VH, Republic of Ireland
Tax Number: 4550725C
Website: https://empireofhealth.eu
Email Contact: empireofhealth@gmx.com
Hosting Service Provider: Unas
Registered Office: 1132 Budapest, Váci út 99
Products and Compliance
4.1. All products sold by the Provider are registered with the appropriate authorities within the European Union and have identification markings that ensure traceability and compliance of the products.
4.2. The products comply with the relevant laws and regulations of the European Union, including Directive 2001/95/EC, which relates to product safety, and Directive 2013/53/EU, which pertains to food-related products.
4.3. The Buyer receives all necessary documentation and information regarding the identified products, including user instructions and safety data sheets, simultaneously with the purchase of the products.
Order Placement
5.1. The Buyer can place an order by selecting products available in the online store and clicking the "Order" button.
5.2. The Provider will send the order confirmation to the Buyer electronically.
5.3. The Provider reserves the right to refuse the order at any time if fulfilling the order violates the law.
Payment Terms
6.1. The prices of the products listed in the online store are gross prices, which include VAT.
6.2. The Buyer can choose from various payment methods (e.g., credit card, PayPal) before finalizing the order.
6.3. The Buyer is obliged to pay the full purchase price after finalizing the order.
Payment Options
In our webshop, only credit card payments are available. During the payment process, we use the following reliable service providers, each working with specific transaction fees:
1. Stripe
Stripe is a globally recognized payment provider, allowing the use of Visa, MasterCard, American Express, and other major card types. The transaction fee charged by Stripe is €0.25 per transaction, plus 1.4% of the purchase amount. These amounts are transparent and will be displayed during the payment process before finalizing the transaction.
2. Worldline
Worldline is a reputable European card payment service provider, accepting Visa, MasterCard, American Express, Diners Club, UnionPay, and JCB cards. The transaction fee for Worldline is €0.21 per transaction, plus 1.3% of the purchase amount. These costs are visible and will appear during the payment process before finalizing the transaction.
3. PayPal
With PayPal, you can pay quickly and securely. The transaction fee charged by PayPal is €0.35 per transaction, plus 1.20% of the purchase amount. These fees are also displayed during the payment process before the transaction is completed.
Important Note:
During the payment process, the transaction fees charged by each provider will be clearly displayed before the final amount is confirmed. You will have the opportunity to review and approve the total amount, including any applicable transaction fees, before completing the purchase.
Right of Withdrawal
7.1. The Buyer is entitled to withdraw from the contract without justification within 14 calendar days from the receipt of the product, in accordance with the Consumer Rights Act 2013 of Ireland.
7.2. To exercise the right of withdrawal, the Buyer must notify the Provider in writing and then return the product in its original, undamaged condition to the address provided by the Provider.
7.3. In case of withdrawal, the Provider will refund the total purchase price, including shipping costs, within 14 days. However, the Buyer bears the cost of return shipping unless the product is defective or does not match what was ordered.
7.4. The product must be returned in its original packaging and in undamaged condition. If the product is returned in an unsuitable condition, the Provider reserves the right to reduce the refund amount.
7.5. If the return is due to an error by the Provider, the Provider will cover the return shipping costs.
Shipping Guidelines
Shipping Methods
Our online store only offers recommended postal shipments. The weight of the package may not exceed 2000 grams (2 kg). Our system is optimized so that orders cannot exceed this weight limit.
Weight Restriction
The package weight may not exceed 2000 grams (2 kg). Our system is optimized for this weight limit, and the order is automatically adjusted so it doesn't exceed this threshold.
What Do the Zones Mean?
The shipping zones reflect the differences in shipping costs between countries. These zones serve as a technical solution to accurately determine the shipping costs for different regions. The shipping zones are automatically selected during the order process, and the shipping costs are calculated at checkout.
Customs and VAT Costs
For orders outside the European Union, additional customs and VAT costs may apply. These charges are not included in the shipping fees and are the customer's responsibility.
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Parcel Delivery with Eurosender – Fast and Reliable Delivery
Our webshop has chosen Eurosender as its international logistics provider to ensure the fast and secure delivery of your packages. Eurosender partners with leading shipping companies such as DHL, UPS, and GLS, guaranteeing reliable and efficient transportation.
Advantages of Our Services:
European and Worldwide Shipping: With Eurosender, we can easily deliver your package to any point in Europe and are also capable of worldwide shipping.
Fast and Reliable Delivery: Our partners guarantee accurate and damage-free delivery, ensuring that packages arrive safely.
Tracking Options: Each package comes with a tracking number, allowing our customers to monitor the shipping process. The package status can also be tracked in the webshop account, and notifications can be received via SMS or email if necessary.
Secure Door-to-Door Delivery: Each package is delivered door-to-door, with signature and delivery confirmation. Customers can also check the delivery status through their account.
Shipping Costs to Different Zones:
Europe Zone 3: 14.19 EUR
Europe Zone 4: 13.44 EUR
Europe Zone 5: 11.43 EUR
Europe Zone 6: 10.98 EUR
Europe Zone 7: 13.84 EUR
Shipping Times for Each Country:
Denmark: 2 days
Greece: 6 days
Finland: 3 days
Hungary: 3 days
Italy: 3 days
Poland: 3 days
Slovenia: 5 days
Spain: 3 days
Sweden: 3 days
France: 3 days
Belgium: 2 days
Netherlands: 2 days
Lithuania: 4 days
Latvia: 4 days
Czech Republic: 3 days
Austria: 3 days
Luxembourg: 2 days
Germany: 2 days
Important Information About Shipping:
Weight Limit: Our webshop’s shipping system is optimized for a weight limit of 2 kg. The maximum weight of packages must not exceed 2000 gra
Shipping Information
We would like to inform you that we always ship your order from the location where the complete inventory is available in one package. Therefore, even if we have a closer warehouse, we will not ship from there if not all items are in stock. Since every order has a unique number, we cannot split the products between different warehouses. This may happen multiple times in the future without the customer noticing.
Warranty
9.1. The Provider provides a warranty on the products as stipulated by law.
9.2. The warranty is valid for the relevant warranty period of the products and does not affect the Buyer’s legal rights.
9.3. The Buyer can assert their warranty claim by presenting the receipt or invoice received during the purchase.
Dispute Resolution
10.1. These GTC and the purchase contract are governed by the laws of the Republic of Ireland.
10.2. The parties primarily wish to resolve disputes amicably; if this is not possible, the Law Court of Galway City is competent to settle the dispute.
Complaint Handling and Alternative Dispute Resolution
11.1. The Buyer is entitled to submit a complaint to the Provider regarding any issues related to the purchase or the product.
Complaints can be submitted by the Buyer through the following contact details:
Email: empireofhealth@gmx.com
Postal Address: Empire of Health - 40. Clairin, Ballyburke, Knocknacarra, Galway, Co. Galway, H91N4VH, Republic of Ireland
11.2. The Provider commits to respond to complaints in writing within 14 days and will do everything possible to resolve the issue amicably.
11.3. If the parties cannot reach an agreement, the Buyer has the right to turn to alternative dispute resolution forums, which are independent and resolve consumer disputes quickly and cost-effectively. For information on alternative dispute resolution, the Buyer can consult the following website: EU Online Dispute Resolution Platform.
Product Liability
12.1. The Provider ensures that the products comply with the Irish Liability for Defective Products Act 1991, which regulates liability for damages caused by defective products.
Exclusions and Limitations
13.1. The Provider is not liable for any indirect, incidental, or consequential damages caused to the Buyer, including loss of revenue, decrease in profit, or loss of business opportunities.
13.2. The Provider's liability for any damage related to the products is limited to the price paid by the Buyer for the products.
Copyright
14.1. The content of the online store, including texts, graphics, and images, is the intellectual property of the Provider.
14.2. The Buyer may use the content available in the online store solely for personal, non-commercial purposes. Any use, copying, or distribution of the content in any form is prohibited without the prior written permission of the Provider.
Final Provisions
15.1. The modification of these GTC is only possible in writing, based on an agreement between the Provider and the Buyer.
15.2. If any provision of these GTC is invalid or unenforceable, this circumstance does not affect the validity of the other provisions.
15.3. The Provider reserves the right to change the prices of the products and the shipping terms at any time; however, this cannot affect the Buyer based on orders already placed.
Access to Invoices
After the purchase, we do not send additional invoices by email or physically to the order address.
The invoice can be accessed: By logging into your admin interface after the purchase, follow these steps to view your invoices:
Click on the figure icon in the upper right corner and select the "ORDERS" option.
Here you can view your current invoice as well as all previous invoices for your orders.
Click on the "GO TO MY INVOICE" button, then click the "INVOICE" button at the bottom of the page for download.
Purchase in a Few Steps!
In our online store, you can decide whether to register before the purchase or during the purchase.
It is important to emphasize that registration does not entail any obligations and does not mean joining any system, group, or business, including MLM systems.
The registration can be deleted at any time. It is necessary to ensure the identification of the buyer, the connection between the payment and the order, and the accurate execution of the delivery. In addition, the buyer can track the status of their orders later.
Selecting a Product: Choose the product you wish to purchase using the menu items or categories on the website.
Indicating Quantity: Set the desired quantity, or first add the product to the cart, and you can modify the quantity later.
Using the Cart: You can place the selected product in your virtual cart by pressing the "Add to Cart" button. Here you can check the contents of your cart, the total price, and any shipping costs.
Further Options: After checking the contents of the cart, you can decide whether to continue shopping or proceed directly to checkout.
Finalizing the Order: Before paying, you can review the contents of the cart again, modify the products, or confirm your purchase. Here you can provide the shipping address and choose the payment method.
Registration Options
If you already have an account, you can log in with your personal identifier before or during the purchase. The following basic data is required during registration:
Name
Billing information
Shipping information
Payment method
Order review and finalization
Once you are satisfied with the contents of your cart, do not forget to review your order.
Tick the acceptance of the general terms and conditions and finalize your order. After a successful order, we will send an automatic confirmation to the provided email address.
Warning!!!
The product is not classified as a medicine and is not suitable for diagnosing, treating, or preventing diseases. Consult your doctor before using the product, especially if you have health problems or are undergoing medication. The product does not replace a varied and balanced diet and a healthy lifestyle. Keep out of reach of children!
Lucky Wheel Promotion Terms & Conditions
Our online store offers a special promotion, where you can win a percentage discount by spinning the lucky wheel. Here are the details of the promotion:
1. How does the Lucky Wheel work?
The Lucky Wheel offers three options:
"Won": In this case, a percentage discount coupon will appear directly below the Lucky Wheel graphic. You need to copy the coupon code and apply it in the coupon field at checkout to redeem your discount.
"Not Won": In this case, no discount is offered.
"Spin Again": You will have the chance to spin the wheel again, but a coupon code is only given if the result is "Won".
2. Unique Opportunity
The Lucky Wheel opportunity is shown to each visitor only once.
If the user closes (exits or "x"s) the Lucky Wheel window, the promotional offer will disappear permanently and will not reappear.
3. Email Address Required To use the Lucky Wheel, you must provide your email address. The email address is used for the following purposes:
To link the winning coupon code to the specific user, ensuring that only the winner can use the discount.
By providing your email, you automatically subscribe to our newsletter, where we inform you about special offers, promotions, and new arrivals.
4. Terms of Use
The coupon code only appears if the result is "Won".
The coupon code can be used only once and must be applied at checkout in the coupon field.
The coupon's validity period will be sent to the winner via email.
5. Unsubscribe Option If you no longer wish to receive newsletters, you can unsubscribe at any time by clicking the "Unsubscribe" link at the bottom of the emails.
Important! By using the Lucky Wheel, users agree to the terms outlined in this policy.
