Privacy Policy
Introduction
1.1. This Privacy Policy aims to inform customers about how we handle their personal data in the Empire of Health E-Shop (hereinafter: Service Provider).
1.2. The Service Provider is committed to protecting the data of customers and complies with all relevant laws, particularly the General Data Protection Regulation (GDPR) (EU) 2016/679 and the Hungarian Act CXII of 2011 on Informational Self-Determination and Freedom of Information.
Data Controller Information
Data Controller: Empire of Health
Headquarters: 40 Clairin, Ballyburke, Knocknacarra, Galway, Co. Galway, H91N4VH, Republic of Ireland
Tax Number: 4550725C
Website: https://empireofhealth.eu
Email: empireofhealth@gmx.com
Scope of Data Processed
3.1. The Service Provider processes the following personal data:
- Name
- Address
- Email address
- Phone number
- Billing and shipping address
- Purchase history
Purposes of Data Processing
4.1. The Service Provider uses personal data for the following purposes:
- Fulfilling orders
- Communication with customers
- Marketing and advertising purposes (sending newsletters)
- Profiling and personalized offers
- Statistical and analytical purposes (e.g., analyzing customer behavior)
- Compliance with legal obligations
Location of Data Storage
5.1. Customer personal data is stored within the European Union.
5.2. The data is stored on servers provided by Let's Host, located at: Let's Host, Unit 2, Goldenbridge Industrial Estate, Inchicore, Dublin 8, D08 X6T1, Ireland.
5.3. The information system used to store the data complies with European Union data protection regulations.
Data Security
7.1. The Service Provider applies appropriate technical and organizational measures to protect personal data, including:
- Use of encryption technologies
- Regulation of access rights
- Regular backups
Transfer of Data to Third Parties
8.1. The Service Provider does not transfer customer data to third parties, except where required by law.
8.2. Data transfer to third parties is only possible in the following cases:
- To fulfill the order, for example, to a delivery service provider
- To comply with legal obligations
Shipping and Data Transfer
To ensure successful delivery, we transfer the information provided during the ordering process, such as name, address, phone number, and email address, to the designated shipping company. This is essential for the company to maintain contact with the customer, for example, to provide updates on the delivery status via email or text message. Without the transfer of these details, delivery cannot be completed. Your data will only be used by the shipping company to the extent necessary for the delivery and will be handled in accordance with applicable data protection regulations.
By placing an order in our online store, you acknowledge and accept these terms.
Data Protection Rights
9.1. Customers have the right to request the following:
- Access to their data (GDPR Article 15)
- Rectification of data (GDPR Article 16)
- Erasure of data (GDPR Article 17)
- Restriction of data processing (GDPR Article 18)
- Data portability (GDPR Article 20)
- Object to profiling (GDPR Article 21)
Handling of Customer Reviews
Our webshop allows customers to share their experiences to assist other shoppers in making informed decisions. The information collected during the submission of feedback, such as first name, country, city (optional), product name, review description, and email address, is used for the following purposes:
Sharing customer reviews on our webshop or other related platforms to assist other customers in making informed decisions.
The email address is requested so we can respond to feedback if questions arise or further information is needed.
Please note that submitting a review does not guarantee its publication. Our webshop team reserves the right to decide which reviews will be shared. The decision to publish a review is not solely based on its positivity but also on how helpful it may be to other customers, or whether similar feedback has already been published. Therefore, a review – regardless of its content – may not be shared.
If a customer wishes to withdraw their consent and requests the removal of their review from our webshop, they can do so by emailing our webshop address. The request can be submitted in the customer's native language.
All data is stored and used according to applicable data protection regulations. Customers have the right to request the deletion or modification of their data and may inquire about how their data is being used.
Newsletter Management
10.1. The Service Provider sends newsletters to the email address provided by customers during registration, if the customer has given consent.
10.2. The newsletters may contain personalized offers and product recommendations based on previous purchases and browsing data.
10.3. The customer can unsubscribe from the newsletter at any time using the link at the bottom of the newsletter or by modifying the settings in their account.
Profiling
11.1. The Service Provider conducts profiling to analyze customer behavior, interests, and preferences.
11.2. The data collected during profiling is used to create personalized offers, content, and advertisements.
11.3. The customer provides consent for profiling during registration.
11.4. The customer can withdraw consent for profiling at any time in their account, disabling personalized offers and advertisements.
Legal Remedies
12.1. If the customer believes their rights have been violated, they have the right to file a complaint with the supervisory authority:
- The Irish Data Protection Commission: Data Protection Commission
12.2. The customer also has the right to take legal action if their rights are infringed.
Contact
13.1. Customers can contact the Service Provider with data protection questions or comments using the following contact details:
- Email: empireofhealth@gmx.com
- Postal Address: Empire of Health - 40 Clairin, Ballyburke, Knocknacarra, Galway, Co. Galway, H91N4VH, Republic of Ireland
Useful Links
GDPR (General Data Protection Regulation)
Irish Data Protection Commission
European Commission - Data Protection
Let's Host Privacy Policy
How to contact the Irish Data Protection Commission
